In a hyperconnected world which has driven customer expectations sky high, many service organizations are under pressure to reduce the cost of service, speed up delivery and improve the customer experience to stay ahead of the competition. For organizations seeking to address these challenges and transform their field service operations, Field Service Lightning, delivered by Diabsolut Cloud Solutions, offers a powerful solution for the connected era. Leveraging Salesforce.com’s Field Service Lightning tool along with decades of hands-on field service and CRM expertise, Diabsolut helps fast track its clients to field service success; elevating their customer experience, increasing productivity and improving operational efficiency.
Connected field service
Built on the world’s number 1 intelligent customer service platform, Service Cloud, Field Service Lightning extends the connected customer experience into the field, allowing organizations to optimize their operations across the entire service chain on a single platform. Organizations can connect their entire service workforce to deliver end-to-end support, schedule jobs intelligently and streamline mobility in the field.
Key benefits of Field Service Lightning
Optimize schedules and intelligently assign jobs
Complete visibility in real-time
Manage jobs from any mobile device
“Diabsolut is willing to listen to what customers expect and is able to provide valuable feedback and recommendations. Their experienced resources, focus on customer satisfaction combined with their timely delivery of a quality solution are a guarantee of success.”